Frequently Asked Questions

Everything you need to know about your wellness journey with Mars by GHC.

How long does it take for my order to be shipped?

All orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3-5 business days.

Are the products safe to use?

Yes, all our products are formulated with clinically proven ingredients and undergo rigorous quality checks to ensure safety and efficacy.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.

Can I track my order status?

Once your order is dispatched, you will receive a tracking link via SMS and email to monitor your package in real-time.

What is your return and refund policy?

We offer a hassle-free return policy for damaged or incorrect items. Please contact our support team within 7 days of delivery to initiate a request.

Do I need a prescription to buy your products?

While many of our wellness products are over-the-counter, we offer free online consultations with certified experts to help you choose the right regimen.