Returns & Exchanges

At Mars by GHC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and exchange policy within 15 days of delivery for all eligible products.

1

Initiate Your Request

Visit our online returns portal and enter your order ID and registered email address to start the process.

2

Quality Check Verification

Upload clear images of the product and its original packaging to ensure it meets our hygiene and safety standards for return.

3

Schedule a Pickup

Once approved, our courier partner will arrive at your doorstep within 48-72 hours to collect the item in its original condition.

4

Refund Processing

After the item reaches our warehouse and passes final inspection, your refund will be credited to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing